Frequently Asked Questions
Everything you need to know about your next journey with Ricardo Beverly Hills.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard ground shipping takes approximately 3-7 business days depending on your location within the continental United States.
Does my luggage come with a warranty?
Yes, Ricardo Beverly Hills products are backed by a limited lifetime or 10-year warranty, covering manufacturing defects in materials and workmanship to ensure your travel peace of mind.
What is your return policy for online purchases?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all hangtags are attached to receive a full refund to your original payment method.
How do I reset the TSA-approved combination lock on my suitcase?
To reset your lock, set the dials to the current opening code (0-0-0 for new items), press the reset button with a pen, select your new code, and slide the latch to lock in the new sequence.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States. For international customers, we recommend checking our authorized global retail partners.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.